Ken Burgin

Month: August 2017

‘Respect is the Rule’ – new anti-harassment website for hospitality workers

Respect is the Rule is a new initiative from United Voice, the union for most hospitality workers in restaurants, cafes and pubs. They don’t have much profile with our very casualised workforce, and it’s good to see they’ve jumped onto this important issue to make some impact. The website has lots of resources for staff …

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Hospitality Linkedin

How to Add 100’s of Great Hospitality Linkedin Connections

In the last couple of years, I’ve put extra effort into growing my LinkedIn following – it’s working very well. It’s not just about the numbers (followers have zoomed from 1700 to more than 13,000) but more importantly, the valuable business connections I’ve made for event speakers, webinar and podcast guests, and people with industry …

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Training: 5 Tough Challenges for Restaurant Managers

It’s not hard to become a supervisor or a manager – titles are often given out freely. Organising the roster, orders and bookings is straightforward, but higher level¬† leadership-management is not. Managers don’t just manage processes, they manage people: with their hopes, fears, and emotions. You really earn your management stripes when you handle situations …

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How to Get Restaurant Wage Costs Down to 20%

There was an audible gasp and some alarmed looks when business accounts expert Trudi Yip told our Smart Operator workshop that 20% wage costs are achievable. In a restaurant or cafe. With Australian wages. I received a couple of concerned emails the next day about this figure, and asked Trudi to explain her bold statement. …

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Great Win by Club Toukley for the NSW Chef’s Table Award

We’re still grinning with satisfaction for the winners of the ClubsNSW Chef’s Table Award – Club Toukley RSL. Chefs Kurt Sonneman and Alex Patterson, with GM Trevor Haynes and all their team are over the moon. It’s the culmination of more than 12 months developing and launching their Ziva eats and pizza concept… and yes, …

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Is Facebook Workplace the Employee Intranet That Restaurants Need?

Facebook Workplace looks like a simple, inexpensive way to improve internal communication in your cafe, bar or restaurant. It has that very familiar interface – who doesn’t understand likes, photo posting, events and the newsfeed, and it runs out of a separate app. You don’t use your personal Facebook profile to sign-in, that’s done with …

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