Ken Burgin

Month: February 2020

Preparing your Cafe and Restaurant for the 2020 Recession

The last time we had an impact like this in Australia was back in 2001, after the 9/11 attacks in New York. Then there was the Global Financial Crisis in 2007 – 2009, which affected Australia to some extent, but a rapid economic response by the government stopped it from having the effect here that …

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Petty Theft – Where Do You Draw the Line With These ‘Grey Areas’?

Ever seen staff help themselves to food, drink or even cash, and they seem to think it’s OK? You call it shrinkage, waste, ‘unders’, discrepancies or theft. What do they call it? It’s the grey areas that cause problems: drinks or food for friends and family, sloppy work that results in waste, or taking home …

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Ask Staff to Use this ‘Briefcase Technique’ if They Want a Raise

Here’s the thing: we don’t mind giving staff a pay rise if they plan to add more value. But most times, they don’t know how to negotiate for a raise in a convincing way. Ramit Sethi’s Briefcase Technique, outlined in the video below, is a great way to help them understand what you really want …

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McDonalds is retraining our customers, and it’s a good thing…

Here’s the revamped McDonalds in Sydney’s inner suburb of Kingsford. 24 (twenty four) kiosks have replaced the queuing area, and the pickup counter is now just a small area on the side. The McCafe remains (on the right). You can order at the counter, but there are no visible registers or signage to indicate this. …

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