Ken Burgin

Month: April 2020

How Restaurant & Cafe Owners Can Learn from Sport Teams and Violin Players

What can sporting clubs and a classical violinist teach us about staying in touch with our customers? And not just ‘don’t forget me’ messages, but spending this time of enforced separation to build their love, enthusiasm and loyalty? Two widely contrasting social media posts landed in my feed recently – one from ‘sports fan engagement …

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Future of Restaurants - Ken Burgin

Talking about Covid and Hospitality on the Hospitality Mavericks podcast – May 2020

I enjoyed talking with Hospitality Maverick Michael Tingsager from Brighton in the UK, about Covid and Hospitality, and what we think is coming in the cafe, restaurant and foodservice industry ‘post Covid’. There’s much speculation, as things change on a weekly basis, but it’s useful to think about the fundamentals of business that don’t change, …

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