Wages costs and productivity are everyone’s big issue. To track performance, you need figures that are accurate, easy to find, and easy to explain to people they affect. Managers need …
Measuring Staff Costs – Go Deeper for More Control & Better Results Read More »
Ever had a trusted employee rip you off? When I spoke with a bar owner recently, she was still in shock after uncovering a six-figure fraud carried out by a …
The Fraud Triangle: Could it Hit Your Cafe or Restaurant? Read More »
Feeling heavy, slow and financially unfit? Time for some urgent action – cut, reduce and tighten. Staff might complain and want to quit – lazy is always more comfortable. But …
The 7 Day Food Cost Diet – help your cafe or restaurant to lose the fat! Read More »
Ever fallen into the trap of doing things you didn’t want to do? You may have given money to someone hustling in the street; signed up for products you had …
Understanding and Using ‘Influence Patterns’ with Restaurant & Cafe Customers Read More »
Many people assume ‘word of mouth’ works automatically, and it’s always positive. As if people will say the nicest things without you making any effort. Sorry, that’s not going to …
5 Ways to Drive Word of Mouth Marketing for a Cafe or Restaurant Read More »
We’re all watching what’s happening in the USA, Australia, UK and around the world with Black Lives Matter protests. There’s much to reflect on, and there are many times we …
Resources for reflection and action on Black Lives Matter… Read More »