Ken Burgin

Month: August 2020

Developing and Promoting Online Events – my podcast interview with facilitation legend Leanne Hughes

I’ve known Leanne Hughes for almost a year, and her great work as a workshop designer and presenter has been a constant source of inspiration – from her First Time Facilitator Podcast, her Facebook Group and several in-depth workshops. It was an honour to have a conversation with her for the podcast, and talk about …

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Quick Fixes to Guarantee a Happy Experience for Customers

Anxious customers keep their wallets closed. The world is feeling less safe and much less friendly – we can do a lot to overcome those feelings and turn stress into business. There are many ways to ‘build in the welcome’ so it doesn’t depend on having a professional greeter. Genuinely happy staff: Negative Nick or …

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Planning for the Worst: If You Decide to Close your Cafe or Restaurant

As the COVID crisis drags on, there are many operators who are contemplating closing up shop and walking away. Before it was hard work and OK profits, not it’s still hard work and no profit for the forseeable future. The best way to get out is to sell your business, and a good broker will …

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How to Share (and Receive) More Love in your Cafe or Restaurant

Customers want fresh, not stale; inspiration, not gloom.. One way to do this is to think about all the things that we love, our staff love and our customers love! We all need to find more ways to keep a smile on our faces and share our love of food, customers and business success. It’s …

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