Ken Burgin

Restaurant Productivity

Productivity & Cost Control

Future of Restaurants - Ken Burgin

The Future of Restaurants & Cafes after the Pandemic – Podcast Interview

It was great to talk with hospitality industry expert Michelle Pascoe on The Michelle Pascoe Hospitality Podcast, about what I see as the future of restaurants, cafes and foodservice after the pandemic storms settle. I’ve already shared some of my thoughts on how we should expect a tough and demanding summer and the importance of having a Plan B for the next Covid Lockdown. But people still want to eat out, share time with friends

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Rise Menu Prices

How to Raise Restaurant Menu Prices without Negative Pushback

Inflation is back, following dramatic rises in energy costs, wages and all the food & beverage supplies we purchase. Operators still holding the price of meals to what they were 12 months ago are bearing the brunt of massive increases in the cost of ingredients. And profitability is suffering. Setting prices is approached with fear and anxiety by many restaurant and cafe operators, but it’s a unique opportunity to use your marketing and financial skills

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Government Grants for Restaurants

Latest Government Grants for Restaurants, Cafes & Hospitality

With the ongoing pandemic, there have been regular grants and subsidies offered by the states, Commonwealth and local government. These cover subsidies for business costs and wages, tax rebates and refunds, and part funding for equipment and reducing energy costs. For successful applications, accurate and up-to-date financial information is essential, and audits are not uncommon. Improving your bookkeeping and financial management systems is a great investment, not only to track costs and profit margins, but

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Hospitality Events Calendar

Calendar of Hospitality Industry Events and Promotions

Keep up to date with cafe, restaurant and foodservice trade fairs, webinars, industry conferences and events in Australia 2021 – 2022. Plus important dates for customer promotions – think outside the square! More events are also available on the Restaurant Marketing Calendar for Social & Environmental Issues if you want to celebrate and commemorate important social themes. 🤚 Check the weekly discoveries on Hospo Reset – information & inspiration for restaurant, cafe & foodservice operators.

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Pandemic recovery plan

Expect a tough, demanding summer for restaurants and cafes

The Covid delta variant is widespread, limiting activity and creating fear of new variations. People are nervous, which always limits spending. There’s very little of the ‘see you on the other side’ mentality that was a saving feature of 2020. What are the challenges that business operators will need to navigate in the next six months? Vaccine resisters are a tiny minority, but noisy – and if you expect young staff to handle them at

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Customer Experience for Restaurants

What’s the Net Easy Score (NES) for your Restaurant or Cafe?

You’re probably heard of NPS or Net Promoter Score, a simple measurement of how likely people are to do business with you again. Another way to measure your business is with the Net Easy Score or NES. Based on work by Sue Barrett, it looks at the restaurant customer experience – all the ways your business is easy, or difficult, to deal with. Here are ten ways NES could measure this in restaurants, cafes and

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Covid Lockdown for Restaurants

Plan B for a Covid Lockdown for Restaurants or Cafes

As COVID controls and vaccination helps businesses return to more normal operations, government policy in Australia and New Zealand now seems to be using selective lock-downs to control spot fires and coronavirus outbreaks. Planning is essential for when there’s another Covid Lockdown for Restaurants or Cafes. Your Lockdown Plan B needs to cover three critical areas, so you can move within hours to protect your business, and alert customers, staff and suppliers. First, diversify your

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Restaurant Marketing Calendar

Restaurant Marketing Calendar – Social & Environmental Issues

There are special days and months all through the year, to celebrate and commemorate important themes and social issues – a great way to add depth and variety to your cafe or restaurant marketing calendar. There may be ways to include them in the calendar of events at your cafe or restaurant, on social media or just as a reminder to staff. Customers respond very positively to your support for social and environmental issues. Check

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Smarter Forecasting to Boost Restaurant Sales & Stop Cost Blowouts

With smart ‘future-watching’, you can adjust staff and purchasing to reflect expected business much more accurately. Caterers work with 100% certainty for much of the time – they get low food and wage costs because they work with exact numbers, not guesswork. So how can a café, restaurant or bar also forecast more accurately? Keep daily logbooks & diaries: record customer numbers, weather, special events, the pattern of customer visit etc. Logbooks are more informative

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How to become ‘Employer of Choice’ for local Hospitality Teachers (and help solve your staff shortage)

Short of young staff? Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. the counsellor works with every school student on their career and training plans and is keen to meet local business operators who have genuine opportunities. Once they know you are honest and fair, they can often give

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