Another training gem from Nancy Friedman, the Telephone Doctor.
Instead of the server saying ‘sorry, we’ve sold out of calamari/Venison/chocolate mousse or Saturday night tables, get them to take a moment more and say ‘let me double check’. Maybe there are no more, or maybe there is just one extra – either way it softens the No and shows they’re on the customer’s side.
Use this as a simple training video and watch how staff apply it. And learn more from Nancy in the podcast interview I did with her on Smarter Phone Management in Restaurants and Bars – she’s the best!