Ken Burgin

Restaurant Productivity

Kitchen Management

Rise Menu Prices

How to Raise Restaurant Menu Prices without Negative Pushback

Inflation is back, following dramatic rises in energy costs, wages and all the food & beverage supplies we purchase. Operators still holding the price of meals to what they were 12 months ago are bearing the brunt of massive increases in the cost of ingredients. And profitability is suffering. Setting prices is approached with fear and anxiety by many restaurant and cafe operators, but it’s a unique opportunity to use your marketing and financial skills

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Covid Lockdown for Restaurants

Plan B for a Covid Lockdown for Restaurants or Cafes

As COVID controls and vaccination helps businesses return to more normal operations, government policy in Australia and New Zealand now seems to be using selective lock-downs to control spot fires and coronavirus outbreaks. Planning is essential for when there’s another Covid Lockdown for Restaurants or Cafes. Your Lockdown Plan B needs to cover three critical areas, so you can move within hours to protect your business, and alert customers, staff and suppliers. First, diversify your

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Smarter Forecasting to Boost Restaurant Sales & Stop Cost Blowouts

With smart ‘future-watching’, you can adjust staff and purchasing to reflect expected business much more accurately. Caterers work with 100% certainty for much of the time – they get low food and wage costs because they work with exact numbers, not guesswork. So how can a café, restaurant or bar also forecast more accurately? Keep daily logbooks & diaries: record customer numbers, weather, special events, the pattern of customer visit etc. Logbooks are more informative

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How to become ‘Employer of Choice’ for local Hospitality Teachers (and help solve your staff shortage)

Short of young staff? Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. the counsellor works with every school student on their career and training plans and is keen to meet local business operators who have genuine opportunities. Once they know you are honest and fair, they can often give

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C.R.C. – 3 Words to Get Much Better Results

If your staff management, menu updates, and marketing is inconsistent, these 3 words will get you back on track. They create much-needed discipline in an industry that’s often ‘hit and miss’, and they also show staff and public that your business is professional and reliable. Calendar + Reminders = Consistency. And consistency is what makes the difference between smart ideas, and the implementation of them that creates results. Consistency is what your competitors rarely achieve

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9 Ways Staff Will Take You For Granted – if you let them

You’re a good manager – fair, not too emotional and you care about the staff. But over time they’ve taken more and more for granted – feeling entitled to extra favours, and assuming you make so much money it doesn’t matter. Why did this happen, and how can you make a change? For most people (like your staff), if you don’t give them rules and reasons why things have to be done a certain way,

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Watch Out for These Problems with ‘Perfect’ Staff

Do you have a dream employee? They smile a lot, cover extra shifts, keep the bar clean, and know how to fix the fryer and the coffee grinder. They can cheer up cranky guests and sell them all dessert… and they know how the boss likes her coffee. And because everything is going so well, it’s easy to leave them alone while you concentrate on fighting fires. But putting time into managing these people can

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How to Have More Success Promoting Chef Jobs in Rural Areas

Your country cafe or restaurant offers good conditions, proper pay, decent hours, a friendly boss and a modern kitchen. So why can’t you find good staff? It’s time for a shift in how you promote the opportunities – the talent is out there, so let’s update the recruitment methods. Promote the benefits of your area. Check the local tourist authority and council websites – they know how to talk up the town. Country rents and

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How to Support Staff to Give Productive Feedback & Suggestions

Your staff have plenty of bright ideas, but do they know the best way to present them? If you want your staff to keep taking a positive interest in your business, you may need to teach them about ‘managing upwards’. Sometimes known as ‘managing the boss’, and it’s a lot more than knowing how she likes her coffee or what beer he drinks. Many staff have bright ideas for new menus, equipment, service and efficiencies.

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How to Write Restaurant Job Advertisements That Get Great Results

It’s not hard to write a good advertisement – most are so poorly written yours will stand out with just a little care! Demand for staff is increasing with the end of Covid lockdowns, There is a lot of pent-up demand, and the same tired old advertisements that don’t get the phone ringing! Here’s how to beat the completion… What makes the advertisement. for your Cafe or Restaurant Job really stand out? The secret is

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