Ken Burgin

Restaurant Productivity

Healthy Body & Mind

10 Ways to Reduce Noise in your Cafe or Restaurant – and Bring Customers Back!

Why don’t people come back, after they enjoyed your food and the service? It could be the noise – too loud to talk with friends and feel relaxed. Here’s a bunch of ideas for noise reduction, if you have to do it after your venue opens. The fact is, most architects and designers give little thought to effective noise reduction, creating hard-surface boxes with all 6 sides reflective so the noise bounces like bullets to

Read More »
Breast Cancer Awareness Month

Promoting Breast Cancer Awareness Month in Your Cafe or Restaurant

It’s an important annual event in October and might be forgotten with all the COVID issues on our minds. It’s had less publicity in the last few years but is no less valued – we all have mothers, sisters, daughters and friends who have been affected. The purpose of the month is to raise money for breast cancer medical care and research. It also raises awareness of an issue that affects tens of thousands of

Read More »

Quick Fixes to Guarantee a Happy Experience for Customers

Anxious customers keep their wallets closed. The world is feeling less safe and much less friendly – we can do a lot to overcome those feelings and turn stress into business. There are many ways to ‘build in the welcome’ so it doesn’t depend on having a professional greeter. Genuinely happy staff: Negative Nick or Sour Sarah can cause lots of damage if left unchecked – are they the reason Happy Harry left after a

Read More »

How to Share (and Receive) More Love in your Cafe or Restaurant

Customers want fresh, not stale; inspiration, not gloom.. One way to do this is to think about all the things that we love, our staff love and our customers love! We all need to find more ways to keep a smile on our faces and share our love of food, customers and business success. It’s easy to share stories, photos and events – post them on Facebook, on a corner of the menu or add

Read More »

How to Have More Life When You Own a 7 Day Business

Have a life and a business. It works fine if you have a Monday to Friday cafe in a business area. But if you’re part of the raging weekend cafe market, Saturday and Sunday are top earners – they can’t be neglected. Maybe you can’t have office hours like your corporate friends, but there’s a lot you can do to have more time away from business and still have control. Build your Remote Control Systems:

Read More »

What’s your Business Plan B for when the Caronavirus hits Australia?

I’m still trying to process and understand the implications for restaurants, cafes and foodservice – the news keep unfolding every day. I’ll keep updating this over time – so much to consider… Last year we had more than 1.4 million tourists from Chinese, many of them travelling in groups – new bookings have now been stopped. How exposed is your business to overseas tourists? Even my Uber driver this morning said he often has Chinese

Read More »

8 Enterprise Skills – the New Essentials for a Well-Paid Hospitality Career

The New Basics is a very interesting report on the Enterprise Skills young people need for the new work order. It’s been prepared by the Foundation for Young Australians, and they have a steady stream of good articles about work and wellbeing. Enterprise Skills are transferable skills, and Technical Skills are those specific to a particular industry. It’s a good checklist for people who are thinking about moving into or out of hospitality, and finding

Read More »

How to Promote Harmony Week: 17-23 March

Harmony Week celebrates Australia’s cultural diversity. It’s about inclusiveness, respect and a sense of belonging for everyone. Hospitality is uniquely placed to celebrate this event – we employ, and depend on people from so many countries. With a world in conflict, let’s promote the people who are the foundation of our business success. The dates coincide with the United Nations’ International Day for the Elimination of Racial Discrimination. Here are some celebration ideas… Take lots

Read More »

Harassment: Urgent Action to Protect Your Restaurant Staff and Reputation

Sexual harassment is all over the news, and likely to remain there for some time to come. And as journalists and celebrities find the courage to speak up, everyday workers will also find the confidence to talk about their past experience, or draw the line on something they are going through right now. The smart restaurant manager or owner is doubling down on anti-harassment action  – here’s what I suggest: Bring out your Anti-Discrimination, Anti-Bullying,

Read More »