It was great to talk with Matt Lucas from The Coffee Pedaler cafes, in the towns of Gundagai and Tumut, about halfway between Sydney and Melbourne in Australia. With a focus on quality coffee and efficient systems, Matt has built a business that generates a high return and is easy to manage across multiple sites. It’s the place that discerning travellers head to when they’re on the freeway and need a break. – and they
In this episode, I talk with team culture and facilitation expert Leanne Hughes about how to use facilitation skills to overcome some of the hesitation attached to restaurant, cafe and foodservice training. Training, the T-word, causes anxiety for many small business owners: don’t have the time, costs too much money, wasted on staff who don’t stay etc – small business thinking is very different to corporate culture, where training is embraced. Many simple training sessions
My guest in this podcast is James O’Connell of the Hospitality Company. He’s based in Christchurch New Zealand, and like me, is constantly watching out for how best practice in hospitality management is used all over the world. He’s leading the way with the very important principle we discuss in this episode: Open Book Management. 🎧 Subscribe to Hospo Reset Podcast on Apple Podcasts. on Google Podcasts, on Spotify or your podcast app of choice.
The wine list is an essential part of your restaurant or hotel beverage service, so let’s apply intelligent design and business thinking to increase profits and ensure it appeals to the greatest number of people. Covid has given us time to rethink menus, and customers have come back with less money in their pockets. The popular Aussie BYO is now available in fewer restaurants, and there needs to be a rethink about the wine range
If you depend on the profits of a food operation, you need to understand kitchen management, and how to move in that space with confidence. Here’s a quick guide to how a non-chef can become much more skilled in managing ‘secret kitchen business’ – it can be satisfying and very profitable to understand the workings of production, staffing and cost control. Create Effective and Easy-to-Use Kitchen Management Systems Introduce a Digital Ordering System. No more
Large hospitality groups have big advantages when it comes to purchasing food and beverages. They also have extra strength in negotiation with service suppliers and landlords. So why do so many of these operators ‘think small’ when it comes to recruitment, pay and conditions? It just doesn’t work in the race for talent… It’s time to flex your advantages when it comes to recruitment and retention – you can offer ‘the best job in town’
It was great to talk with hospitality industry expert Michelle Pascoe on The Michelle Pascoe Hospitality Podcast, about what I see as the future of restaurants, cafes and foodservice after the pandemic storms settle. I’ve already shared some of my thoughts on how we should expect a tough and demanding summer and the importance of having a Plan B for the next Covid Lockdown. But people still want to eat out, share time with friends
Inflation is back, following dramatic rises in energy costs, wages and all the food & beverage supplies we purchase. Operators still holding the price of meals to what they were 12 months ago are bearing the brunt of massive increases in the cost of ingredients. And profitability is suffering. Setting prices is approached with fear and anxiety by many restaurant and cafe operators, but it’s a unique opportunity to use your marketing and financial skills
With business turned upside down in the pandemic, we need every excuse for a party or promotion. There are three from the retail space that can easily be adapted for restaurants and cafes in November – just add imagination and stir! Hopefully, you have a buildup for Christmas parties, but there’s no reason not to add these three extra promotions as a booster. Singles Day Restaurant Marketing – 11 November Think of it as the
Keep up to date with cafe, restaurant and foodservice trade fairs, webinars, industry conferences and events in Australia 2022 – 2024. Plus important dates for customer promotions – think outside the square! More events are also available on the Restaurant Marketing Calendar for Social & Environmental Issues if you want to celebrate and commemorate important social themes. 🤚 Check the weekly discoveries on Hospo Reset – information & inspiration for restaurant, cafe & foodservice operators.