Ken Burgin

Restaurant Productivity

Covid-19 and Recession

Government Grants for Restaurants

Latest Government Grants for Restaurants, Cafes & Hospitality

With the ongoing pandemic, there have been regular grants and subsidies offered by the states, Commonwealth and local government. These cover subsidies for business costs and wages, tax rebates and refunds, and part funding for equipment and reducing energy costs. For successful applications, accurate and up-to-date financial information is essential, and audits are not uncommon. Improving your bookkeeping and financial management systems is a great investment, not only to track costs and profit margins, but

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Pandemic recovery plan

Expect a tough, demanding summer for restaurants and cafes

The Covid delta variant is widespread, limiting activity and creating fear of new variations. People are nervous, which always limits spending. There’s very little of the ‘see you on the other side’ mentality that was a saving feature of 2020. What are the challenges that business operators will need to navigate in the next six months? Vaccine resisters are a tiny minority, but noisy – and if you expect young staff to handle them at

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Managinst Coronavirus with Staff

Covid-19 Vaccination – Managing Restaurant Staff & Customers

There’s a great deal of fear and uncertainty about Covid-19 – the effects of the disease, and the effectiveness of vaccination. Businesses that have re-opened are confronting many new issues – life has become a lot more complicated. Here is a list of resources to assist, and we will add new material as it becomes available… 📍 Find a Vaccination Clinic near you in Australia with this Directory. Explaining Covid-19 Issues to Staff and Customers:

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Covid Lockdown for Restaurants

Plan B for a Covid Lockdown for Restaurants or Cafes

As COVID controls and vaccination helps businesses return to more normal operations, government policy in Australia and New Zealand now seems to be using selective lock-downs to control spot fires and coronavirus outbreaks. Planning is essential for when there’s another Covid Lockdown for Restaurants or Cafes. Your Lockdown Plan B needs to cover three critical areas, so you can move within hours to protect your business, and alert customers, staff and suppliers. First, diversify your

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How to Have More Success Promoting Chef Jobs in Rural Areas

Your country cafe or restaurant offers good conditions, proper pay, decent hours, a friendly boss and a modern kitchen. So why can’t you find good staff? It’s time for a shift in how you promote the opportunities – the talent is out there, so let’s update the recruitment methods. Promote the benefits of your area. Check the local tourist authority and council websites – they know how to talk up the town. Country rents and

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I love this business interview with Nick Kokonas of Alinea and Tock

Make time to listen to one of the best restaurant business podcasts I’ve heard to in a long time: Patrick O’Shaughnessy interviews Nick Kokonas, founder of 3 great Chicago restaurants Alinea, Next, and The Aviary. He’s also co-founder and CEO of Tock, an innovative restaurant booking system. Alinea broke the mould with the way they pre-sold bookings to avoid no-shows and cancellations, and introduced variable pricing (just like planes and hotels). Kokonas then developed the

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Quick Fixes to Guarantee a Happy Experience for Customers

Anxious customers keep their wallets closed. The world is feeling less safe and much less friendly – we can do a lot to overcome those feelings and turn stress into business. There are many ways to ‘build in the welcome’ so it doesn’t depend on having a professional greeter. Genuinely happy staff: Negative Nick or Sour Sarah can cause lots of damage if left unchecked – are they the reason Happy Harry left after a

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Planning for the Worst: If You Decide to Close your Cafe or Restaurant

As the COVID crisis drags on, there are many operators who are contemplating closing up shop and walking away. Before it was hard work and OK profits, not it’s still hard work and no profit for the forseeable future. The best way to get out is to sell your business, and a good broker will help you to do that quickly. But what if that’s not possible? Here are some resources that could be useful…

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How to Share (and Receive) More Love in your Cafe or Restaurant

Customers want fresh, not stale; inspiration, not gloom.. One way to do this is to think about all the things that we love, our staff love and our customers love! We all need to find more ways to keep a smile on our faces and share our love of food, customers and business success. It’s easy to share stories, photos and events – post them on Facebook, on a corner of the menu or add

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