Ken Burgin

Restaurant Productivity

Employees

Restaurant Training Quiz

How to Use a Trivia Quiz for Restaurant & Pub Training, or to Keep Customers Connected

A good Trivia Quiz is a great way to lift the spirits and stretch the brain, and in the time of Covid lockdowns, it’s also an excellent way to stay connected with customers, staff and friends. Staff Training: I’ve had a lot of success with quizzes lately, using a Trivia Quiz to train staff in a new business product – an otherwise very dry subject. Technical details had to be learned, and there’s a limit

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Managinst Coronavirus with Staff

Covid-19 Vaccination – Managing Restaurant Staff & Customers

There’s a great deal of fear and uncertainty about Covid-19 – the effects of the disease, and the effectiveness of vaccination. Businesses that have re-opened are confronting many new issues – life has become a lot more complicated. Here is a list of resources to assist, and we will add new material as it becomes available… 📍 Find a Vaccination Clinic near you in Australia with this Directory. Explaining Covid-19 Issues to Staff and Customers:

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Covid Lockdown for Restaurants

Plan B for a Covid Lockdown for Restaurants or Cafes

As COVID controls and vaccination helps businesses return to more normal operations, government policy in Australia and New Zealand now seems to be using selective lock-downs to control spot fires and coronavirus outbreaks. Planning is essential for when there’s another Covid Lockdown for Restaurants or Cafes. Your Lockdown Plan B needs to cover three critical areas, so you can move within hours to protect your business, and alert customers, staff and suppliers. First, diversify your

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How to become ‘Employer of Choice’ for local Hospitality Teachers (and help solve your staff shortage)

Short of young staff? Hospitality is a very popular subject in secondary schools, and there are many students looking for opportunities. Here’s how to make the right connections: Get to know the careers counsellor and the hospitality teachers. the counsellor works with every school student on their career and training plans and is keen to meet local business operators who have genuine opportunities. Once they know you are honest and fair, they can often give

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C.R.C. – 3 Words to Get Much Better Results

If your staff management, menu updates, and marketing is inconsistent, these 3 words will get you back on track. They create much-needed discipline in an industry that’s often ‘hit and miss’, and they also show staff and public that your business is professional and reliable. Calendar + Reminders = Consistency. And consistency is what makes the difference between smart ideas, and the implementation of them that creates results. Consistency is what your competitors rarely achieve

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9 Ways Staff Will Take You For Granted – if you let them

You’re a good manager – fair, not too emotional and you care about the staff. But over time they’ve taken more and more for granted – feeling entitled to extra favours, and assuming you make so much money it doesn’t matter. Why did this happen, and how can you make a change? For most people (like your staff), if you don’t give them rules and reasons why things have to be done a certain way,

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Watch Out for These Problems with ‘Perfect’ Staff

Do you have a dream employee? They smile a lot, cover extra shifts, keep the bar clean, and know how to fix the fryer and the coffee grinder. They can cheer up cranky guests and sell them all dessert… and they know how the boss likes her coffee. And because everything is going so well, it’s easy to leave them alone while you concentrate on fighting fires. But putting time into managing these people can

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QR Codes for Restaurant

How to Use QR Codes for Restaurant Marketing and Management – dozens of easy examples

Everyone understands QR codes, now that they’re used for COVID check-ins. Point your smartphone camera at a QR code, and a website or app will pop up. Use QR codes for restaurant marketing, menu sharing, recruitment and daily operations. In fact QR codes have been around for many years, and widely used in Asian countries – now that they’re understood here, you can start to leverage them for all areas of your business. How many

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How to Have More Success Promoting Chef Jobs in Rural Areas

Your country cafe or restaurant offers good conditions, proper pay, decent hours, a friendly boss and a modern kitchen. So why can’t you find good staff? It’s time for a shift in how you promote the opportunities – the talent is out there, so let’s update the recruitment methods. Promote the benefits of your area. Check the local tourist authority and council websites – they know how to talk up the town. Country rents and

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How to Support Staff to Give Productive Feedback & Suggestions

Your staff have plenty of bright ideas, but do they know the best way to present them? If you want your staff to keep taking a positive interest in your business, you may need to teach them about ‘managing upwards’. Sometimes known as ‘managing the boss’, and it’s a lot more than knowing how she likes her coffee or what beer he drinks. Many staff have bright ideas for new menus, equipment, service and efficiencies.

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