Training

You may have seen this short video, but have your staff? Motivation is one of those constant issues with employees, just like ‘productivity’ and ‘wage costs’. You want to motivate them, and get your managers and head chefs to help with the process. And hopefully you’ve employed people who are self-motivated? But what is motivation? This short animated video from Dan Pink is an excellent starting point for a discussion with managers, or with all your

For a waiter, server or bar position, a trial shift can give a snapshot of the applicant’s abilities and suitability for the job. You want to check their speed, skills, attention to detail and personality, all in the space of a few hours and when they’re going to be nervous. What you don’t want is to have them doing too much ‘real work’ with customers that could go wrong – taking orders, making drinks your

Bob Phibbs, the Retail Doctor has shared another excellent training article that will strike a chord: How To Get Employee Training To Stick Like Gum To The Sidewalk On A Hot Summer Day. He’s not just talking about the skills and awareness staff need to learn, but also the bad habits we need to correct and remove: how customers are addressed, how products are recommended, and essential etiquette. Taught in a way that will change behaviour quickly and