Reducing Tension Between Kitchen & Front of House
Friction between floor staff and kitchen is wasteful and unnecessary, but it won’t go away by itself. It usually needs intervention by senior management to bring all parties to their senses – here are the key issues that need to be understood and resolved: Make sure everyone understands the word ‘teamwork’. Think in sporting terms – a successful team has agreed rules, a variety of skills, they chase a good score, they have good leaders,