Yuk Factor – Simple Things That Customers Dislike (and don’t tell you about)
We get busy, or need to cut expenses, and it doesn’t take long before shortcuts start with cleaning, maintenance, repairs and service. Here’s a bunch of familiar items – we’ve all done it, but please find a better way. Most customers don’t complain, they just stop visiting… and tell their friends – these are the opposite of Quality Signals. PRINT and share with your team – they will find more! Sticky things – unwiped tables,