Ken Burgin

Restaurant Productivity

Hospo Reset Podcast

Disney & Hospitality

Podcast 11: What Can Disney Teach Us About Hospitality Systems & Service?

If you haven’t experienced a Disney theme park or travel adventure, you have heard about the amazing service and carefully designed experiences they produce. How can hospitality operators of any size learn from the Disney approach to customer service, and create some of that magic in their own venue? In this podcast, I’m talking with Michelle Pascoe, a Customer & Team Retention Specialist in the hospitality industry. Her dynamic business covers areas from leadership &

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Developing Young Leaders

Podcast 10: Developing Leadership Skills in Young Hospitality Staff

More young people are being given management responsibilities early in their career, and running a hospitality business is becoming more complex. This can mean added stress and errors, and much more to learn about. Training and development for new leaders can be done through professional courses, and many times it’s through guidance on the job. How can business owners and senior managers make this process more effective and efficient? In this podcast, Ken Burgin talks

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Kitchen Recruitment

Podcast 9: Take a Fresh Look at Finding and Keeping Kitchen Staff

Foodservice operators need to be more creative and flexible in their search for staff, and more thoughtful about how they look after those they have. It’s more than just offering higher pay – that might be part of the equation, but there are many other factors involved. In this podcast, Ken Burgin talks with Paul Rifkin. a chef consultant who works with a wide variety of clubs, pubs and foodservice operators. He’s a practical optimist,

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foodservice outsourcing

Podcast 8: Outsourcing and Labour Saving in Modern Foodservice

Shortages of skilled staff are nothing new in hospitality, but Covid lockdowns and job losses have only made the situation worse. It’s time to stop waiting for things to improve, and take a fresh, hard look at your menu and how many people you need in the kitchen. Customers still want quality and service at an affordable price, but how else can this be provided? In this podcast, Ken Burgin talks with Graeme McCormack from

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Regional Cafes

Podcast 7: Building Strong Cafes & Restaurants in Regional Communities

A good cafe, good food and a good bar can often be the heart of a country town – for locals and the people who visit. What makes them successful, especially if they don’t have a big-city population and workforce? In this podcast, Ken Burgin talks with Deb Brown from SaveYour.Town about the many ways that regional cafes and restaurants can grow and prosper through community connections and innovation – it’s an inspiring conversation. Topics

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Restaurant Consultant

Podcast 6: How to Be a Successful Cafe, Restaurant or Foodservice Consultant

Many chefs, managers and business owners have built up years of experience running kitchens and restaurants. They often think about consulting as a way to take their career to the next level, and an opportunity to have more regular time with friends and family. In this podcast, Ken Burgin talks to Shaun de Vries from Open Pantry Consulting, about how he’s developed his very successful consulting business, including the excellent Principle of Hospitality Podcast. Topics

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Restaurant Customer Data

Podcast 5: Using Restaurant Customer Data for Better Marketing & Loyalty Schemes

It’s more important than ever to keep in touch with your customers – promoting delivery, reminding them about new opening hours, publicising events or just a friendly message to the community. Social media has its place, but email and SMS are much more direct and under your control – they’re not subject to the whims of Facebook formulas or Instagram algorithms. In this podcast, Ken Burgin talks to Sarah Franklyn from Impact Data, one of

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LInkedIn for Restaurants

Podcast 4: How to Make LinkedIn More Effective for Chefs, Restaurant Managers & Owners

Want to be taken seriously as a professional? A good LinkedIn profile is essential, and this means more than just dropping your CV into a new location. It can also be a powerful marketing channel for your business. People who want to know more about you for a job, as a referee or for a professional opportunity will always Google your name – your LinkedIn profile will appear high up on the first search page,

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Regional Cafe

Podcast 3: How a Regional Cafe Gets Big-City Sales with Modern Systems & Equipment

It was great to talk with Matt Lucas from The Coffee Pedaler cafes, in the towns of Gundagai and Tumut, about halfway between Sydney and Melbourne in Australia. With a focus on quality coffee and efficient systems, Matt has built a business that generates a high return and is easy to manage across multiple sites. It’s the place that discerning travellers head to when they’re on the freeway and need a break. – and they

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Hospitality Staff Training

Podcast 2: How to Use Facilitation Skills for Faster & Better Hospitality Staff Training

In this episode, I talk with team culture and facilitation expert Leanne Hughes about how to use facilitation skills to overcome some of the hesitation attached to restaurant, cafe and foodservice training. Training, the T-word, causes anxiety for many small business owners: don’t have the time, costs too much money, wasted on staff who don’t stay etc – small business thinking is very different to corporate culture, where training is embraced. Many simple training sessions

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