Ken Burgin

Let Me Double-Check That For You…

Another training gem from Nancy Friedman, the Telephone Doctor.

Instead of the server saying ‘sorry, we’ve sold out of calamari/Venison/chocolate mousse or Saturday night tables, get them to take a moment more and say ‘let me double check’. Maybe there are no more, or maybe there is just one extra – either way it softens the No and shows they’re on the customer’s side.

Use this as a simple training video and watch how staff apply it. And learn more from Nancy in the podcast interview I did with her on Smarter Phone Management in Restaurants and Bars – she’s the best!

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