Prepare Now for a More Profitable Christmas
Don’t just reprint last year’s menus, plus the same decorations and corny music! Plan for this to be the busiest, most efficient and profitable time of the year. Prepare the …
Using Restaurant Negatives to Create Positive Improvement
A little negativity can sometimes be useful – tapping into the very human tendency to complain can yield a whole range of useful material when teaching customer service. A recent …
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Creating a Culture of Honesty in Foodservice
The hardworking and committed staff you want are looking for a positive, honest and respectful workplace. Creating and maintaining that is a powerful way to attract and keep good people. …
How to Make More Money with Dessert Sales
The lack of dessert sales in most restaurants and cafes is positively unAustralian! Considering how profitable they can be, this needs to be fixed immediately – it’s usually the result …
Hospo Reset’s Product of the Week
Every week in the Hospo Reset Newsletter, we share a product or service that’s caught our eye – for kitchen & beverage management, staffing, facilities management, marketing and overall productivity. …
Podcast 20: Building Community Support for your Local Cafe
Every cafe owner likes the idea of building ‘community support’ and having loyal local customers, but how do you make this happen? Ken Burgin interviewed Mike Matich from Crooked Spire …
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How Can Automation Make Your Cafe More Profitable?
You’ve seen the videos – hot, fresh pizza from a machine, a robotic arm that cooks perfect fries, or a cocktail robot with flashing lights. No people = no wages …
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Podcast 19: Developing Restaurant Managers for the Digital Age
Management is a lot more than carrying a big bunch of keys and covering the roster. A massive increase in operational complexity makes the manager role more demanding, and also …
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How to Set Clear Restaurant Standards to Avoid Mistakes & Frustration
It’s often easy for staff to misunderstand or ignore instructions. About the correct way to serve drinks, greet a customer or balance the till – if the standards aren’t crystal …
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Restaurant Sustainability is About Success, Not Just Recycling.
Sustainability is about survival and prosperity – can we put that upfront? Now more than ever, with soaring supply prices, staff shortages and crazy weather, sustainability makes sense across all …
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