News about the spread of Coronavirus is not good, and people are starting to panic – we need to stand as islands of calm and true hospitality, while taking important …
Show the Sparkling Cleanliness of Your Business to Reassure Anxious Customers Read More »
The last time we had an impact like this in Australia was back in 2001, after the 9/11 attacks in New York. Then there was the Global Financial Crisis in …
Preparing your Cafe and Restaurant for the 2020 Recession Read More »
Where did we learn that self promotion is a bad thing, and why do we accept that as the truth? Marie Forleo feels you should feel ashamed if you don’t …
Had someone quit unexpectedly? It’s costly, especially if they hold an important position. A colleague found out her operations manager was planning to leave, when the news slipped out accidently. …
Ever seen staff help themselves to food, drink or even cash, and they seem to think it’s OK? You call it shrinkage, waste, ‘unders’, discrepancies or theft. What do they …
Petty Theft – Where Do You Draw the Line With These ‘Grey Areas’? Read More »
Here’s the thing: we don’t mind giving staff a pay rise if they plan to add more value. But most times, they don’t know how to negotiate for a raise …
Ask Staff to Use this ‘Briefcase Technique’ if They Want a Raise Read More »
Here’s the revamped McDonalds in Sydney’s inner suburb of Kingsford. 24 (twenty four) kiosks have replaced the queuing area, and the pickup counter is now just a small area on …
McDonalds is retraining our customers, and it’s a good thing… Read More »
With many cafes and restaurants reporting up to 80% of sales being made on card, the traditional informal cash transactions and ‘owner’s cash bonus’ have become much more difficult to …
I’m still trying to process and understand the implications for restaurants, cafes and foodservice – the news keep unfolding every day. I’ll keep updating this over time – so much …
What’s your Business Plan B for when the Caronavirus hits Australia? Read More »
These systems have become indispensable if you want to control wage costs and manage labour allocation. Rostering is one part of their function, and they should also allow interpretation of …
How to Choose a Restaurant Roster & Staff Scheduling Systems Read More »