Suddenly, Everything Needs to be Negotiated!
Restaurant & cafe operatiors now have to do a lot more negotiation, and it’s not just the small stuff. Three months ago you were arguing over a 20c increase in …
Why The E-Myth is Still So Relevant for Cafe & Restaurant Owners
It was published 24 years ago in 1986, and reverberated like a thunderclap in the world of business. You’ve heard that saying ‘work on your business, not in your business‘ …
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How Restaurant & Cafe Owners Can Learn from Sport Teams and Violin Players
What can sporting clubs and a classical violinist teach us about staying in touch with our customers? And not just ‘don’t forget me’ messages, but spending this time of enforced …
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Talking about Covid and Hospitality on the Hospitality Mavericks podcast – May 2020
I enjoyed talking with Hospitality Maverick Michael Tingsager from Brighton in the UK, about Covid and Hospitality, and what we think is coming in the cafe, restaurant and foodservice industry …
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My interview on hospitality and the Coronavirus crisis – Sky News Australia, March 21, 2020
I had a short interview on Sky News today about the state of the hospitality industry. I was given four questions to consider, and prepared some bullet point reminders. In …
How Hospitality & Restaurant Trainers can Work Remotely: a Survival Guide…
Hospitality training has usually been done in person – we hospo people like to ‘stand up and do it’. With the restrictions and closing of many restaurants and cafes, there’s …
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Working Remotely – resources for cafe & restaurant owners
There are a lot of new habits and skills to develop – by nature we hospo people just ‘walk around and do it’. Working from home or away from a …
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Planning for a 50% loss of restaurant sales – what will you do?
We must plan for the worst. Now’s the time to be like swans – floating calmly on the surface, and paddling very quickly under the water. This is real folks …
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Tips for Video Meetings – Setup and Etiquette
Video conferences and meetings are becoming a part of daily work life, allowing remote staff to share and interact more fully. There are many opportunities to use it in restaurant, …
Sharing ideas about how to make Webinars more interesting
It was great to share my thoughts with the Facilitation Queen Leanne Hughes, about how to make webinars more engaging and interesting. With looming restrictions on live gatherings, they have …
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