In this episode, I talk with team culture and facilitation expert Leanne Hughes about how to use facilitation skills to overcome some of the hesitation attached to restaurant, cafe and …
Podcast 2: How to Use Facilitation Skills for Faster & Better Hospitality Staff Training Read More »
My guest in this podcast is James O’Connell of the Hospitality Company. He’s based in Christchurch New Zealand, and like me, is constantly watching out for how best practice in …
Podcast 1: Restaurant Profit Improvement with Open Book Management Read More »
The wine list is an essential part of your restaurant or hotel beverage service, so let’s apply intelligent design and business thinking to increase profits and ensure it appeals to …
How to Increase Wine List Profits and Popularity Read More »
If you depend on the profits of a food operation, you need to understand kitchen management, and how to move in that space with confidence. Here’s a quick guide to …
Successful Kitchen Management for Non-Chefs and Restaurant Owners Read More »
Large hospitality groups have big advantages when it comes to purchasing food and beverages. They also have extra strength in negotiation with service suppliers and landlords. So why do so …
How Large Restaurants, Hotels and Clubs Can Recruit the Best Staff Read More »
It was great to talk with hospitality industry expert Michelle Pascoe on The Michelle Pascoe Hospitality Podcast, about what I see as the future of restaurants, cafes and foodservice after …
The Future of Restaurants & Cafes after the Pandemic – Podcast Interview Read More »
Inflation is back, following dramatic rises in energy costs, wages and all the food & beverage supplies we purchase. Operators still holding the price of meals to what they were …
How to Raise Restaurant Menu Prices without Negative Pushback Read More »
With business turned upside down in the pandemic, we need every excuse for a party or promotion. There are three from the retail space that can easily be adapted for …
3 New Restaurant Marketing Opportunities in November Read More »
Keep up to date with cafe, restaurant and foodservice trade fairs, webinars, industry conferences and events in Australia 2022 – 2024. Plus important dates for customer promotions – think outside …
Calendar of Hospitality Industry Events and Promotions Read More »
The Covid delta variant is widespread, limiting activity and creating fear of new variations. People are nervous, which always limits spending. There’s very little of the ‘see you on the …
Expect a Tough, Demanding Summer for Restaurants and Cafes Read More »