More young people are being given management responsibilities early in their career, and running a hospitality business is becoming more complex. This can mean added stress and errors, and much …
Podcast 10: Developing Leadership Skills in Young Hospitality Staff Read More »
Being busy is great, but chaos is not – it leaves customers frustrated, staff upset and a real loss of potential profits. Here’s a quick checklist to prepare front and …
Nothing should interrupt a customer who’s keen to give you money! The sales term is ‘grease the slide’ – removing any friction that stops a customer completing a sale. Check …
Foodservice operators need to be more creative and flexible in their search for staff, and more thoughtful about how they look after those they have. It’s more than just offering …
Podcast 9: Take a Fresh Look at Finding and Keeping Kitchen Staff Read More »
Shortages of skilled staff are nothing new in hospitality, but Covid lockdowns and job losses have only made the situation worse. It’s time to stop waiting for things to improve, …
Podcast 8: Outsourcing and Labour Saving in Modern Foodservice Read More »
A good cafe, good food and a good bar can often be the heart of a country town – for locals and the people who visit. What makes them successful, …
Podcast 7: Building Strong Cafes & Restaurants in Regional Communities Read More »
Many chefs, managers and business owners have built up years of experience running kitchens and restaurants. They often think about consulting as a way to take their career to the …
Podcast 6: How to Be a Successful Cafe, Restaurant or Foodservice Consultant Read More »
It’s more important than ever to keep in touch with your customers – promoting delivery, reminding them about new opening hours, publicising events or just a friendly message to the …
Podcast 5: Using Restaurant Customer Data for Better Marketing & Loyalty Schemes Read More »
Want to be taken seriously as a professional? A good LinkedIn profile is essential, and this means more than just dropping your CV into a new location. It can also …
Podcast 4: How to Make LinkedIn More Effective for Chefs, Restaurant Managers & Owners Read More »
It was great to talk with Matt Lucas from The Coffee Pedaler cafes, in the towns of Gundagai and Tumut, about halfway between Sydney and Melbourne in Australia. With a …
Podcast 3: How a Regional Cafe Gets Big-City Sales with Modern Systems & Equipment Read More »