Harmony Week celebrates Australia’s cultural diversity. It’s about inclusiveness, respect and a sense of belonging for everyone. Hospitality is uniquely placed to celebrate this event – we employ, and depend …
Simpler is usually better. Processes can be done more quickly, there are fewer costs, fewer moving parts, less need for highly-skilled staff, and fewer mistakes – this is not about ‘dumbing …
There’s a business saying: ‘if you can’t measure it, you can’t manage it!’ Smart managers need reliable and accurate figures on which to base decisions. If there are problems, you …
How to Measure Restaurant Kitchen Costs and Efficiency Read More »
People keep saying that ‘fine dining is dead’ – maybe. But there are lots of techniques from traditional fine dining that add flair, service speed and a point of difference. …
Two Restaurant Service Techniques That Add Style and Pizzazz… Read More »
It’s big opportunity missed – this shop is due to open as a cafe, but they’re keeping the good news well hidden. What could they add to this wasted publicity …
Let’s Help This Cafe Add Some Pre-Opening Excitement… Read More »
I cringed when I heard Nancy Friedman the Telephone Doctor describe these 5 clunkers – I’m changing my message today! In the video below she outlines 5 dumb but common …
Are you making one of these common mistakes with your Voice Mail message? Read More »
Do you know the work of Fintan Magee? He’s one of Australia’s most prolific and talented public artists – his large wall murals are all over Australia and around the …
When you deal with thousands of customers a week, everything is on a BIG scale – and the decorations should be the same. If you want to make an impact, …
Sexual harassment is all over the news, and likely to remain there for some time to come. And as journalists and celebrities find the courage to speak up, everyday workers …
Harassment: Urgent Action to Protect Your Restaurant Staff and Reputation Read More »
Feel like eating out? Let’s go to a Thai place – red curry, stir fry, fish cakes… mmm Or maybe Mexican – spicy beans, tacos, burritos… yum! What about that …
Positioning is why people don’t ‘get’ your special food concept Read More »