Is this the real reason we can’t find chefs?
Is the chef shortage a result of work that’s too hard, low pay, a sudden lack of work ethics … or because of a housing problem? Instead of blaming young …
What Profits Are Used For: An Explanation for Restaurant Staff
Sales – costs = profit. It’s simple. If profits are good, there are more smiles and generosity – the fundamentals of hospitality. If money is tight, there’s not much for …
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Interview: How to Succeed in Your Own Small Cafe
It was good to find this interview I did a while back with Robert Gerrish of Flying Solo – a business support site for small operators. We talked all about …
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How to Celebrate the Smart Women At Your Restaurant on International Women’s Day
Use International Women’s Day on 8th March to celebrate staff and customers. There are many simple ways to mark the occasion, and you’ll get top marks for showing you notice …
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The ‘Stage 2’ Error That Can Fatally Weaken a Cafe or Restaurant
A conversation with a new operator during the week got me thinking about a classic and potentially lethal startup mistake: Stage 1 and Stage 2 thinking. This approach basically says …
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Yuk Factor – Simple Things That Customers Dislike (and don’t tell you about)
We get busy, or need to cut expenses, and it doesn’t take long before shortcuts start with cleaning, maintenance, repairs and service. Here’s a bunch of familiar items – we’ve …
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Working on my elevator pitch as Silver Chef’s Community Manager
With my new role as Community Manager at Silver Chef, there’s the need to explain my slightly ambiguous title to people who ask about it. Or be ready to go beyond …
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How ‘Quality Signals’ Silently Promote Your Restaurant and Bar
They’re the small, carefully chosen elements that, one by one, tell people that this is a quality business. Different people will notice different things, so one won’t be enough. Here …
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10 Restaurant KPI’s to Measure Sales Strength and Weakness
Whether it’s sales, productivity or costs – your performance is in the numbers. Most Point of Sale systems offer hundreds of report options, but unless the sales are grouped in …
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The Surprising Truth About What Motivates Us [Training Video]
You may have seen this short video, but have your staff? Motivation is one of those constant issues with employees, just like ‘productivity’ and ‘wage costs’. You want to motivate …
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